Introduction
This article will provide some introductory information to get started with Dietitians Australia's systems.
Microsoft services login
Every staff member has an assigned “...@dietitiansaustralia.org.au” email address and username used for any Microsoft services and subscriptions, as well as for signing into staff laptops. Your email address and username will be shared with you and your password and PIN will be shared privately.
If using a DA-supplied laptop, your username signs you in to Windows and your Office desktop apps and online use of SharePoint should all work seamlessly.
You can also access your email, calendar and all other online Microsoft apps and services including Word, Excel, Forms, Teams web apps etc via office.com with your login.
Authentication
As part of your sign-in process, you'll need to validate that it's really you accessing your account – an extra layer of verification beyond just your username and password. The second layer of information, a time-sensitive code, is sent to another device that only you have access to, which limits other people from pretending to be you.
This is called two-factor authentication (2FA), or multi-factor authentication (MFA).
Here's our article about setting up 2FA using your smartphone. The Microsoft Authenticator smartphone/tablet app is recommended and will become the only supported method for 2FA in future.
SharePoint
SharePoint is the online file storage system utilised by Dietitians Australia and is the place to store documents and files related to work for Dietitians Australia. Microsoft office 365 files can be saved directly to SharePoint or uploaded after they have been saved locally.
Helpdesk
Assistance with IT issues can be requested by submitting a support ticket through DA's Helpdesk, powered by Zendesk. Submitting a ticket through the Helpdesk, rather than by email or by walking up to a team member, allows the team to better manage support requests and minimize interruptions to other work. You can find a quick guide on how to submit a ticket to request assistance in the Helpdesk.
When getting help with your tech issues, please add to conversations in tickets online in the Helpdesk portal, not by replying to Helpdesk notification emails. Thank you.
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